Flood affected Volkswagen cars in flood affected parts of Maharashtra are being offered special care and discounted repair costs by the company.
Just recently, Mercedes-Benz and Hyundai introduced special assistance support for their respective flood affected customers in Mumbai. Now, German carmaker Volkswagen has joined in too.
Due to heavy torrential rains that lashed the cities of Mumbai and Vapi and the subsequent water logged conditions in these cities, VW announced free road side assistance and special initiatives in support of dealers and customers in these cities.
Customers from Mumbai, Navi Mumbai and Thane can avail free road side assistance by dialing Toll free number (18001021155/18004191155). Under road-side assist, affected cars would be transported free of cost to the nearest VW dealer. To ensure customer support at this crucial time, Volkswagen has issued flood-repair guidelines across dealerships for a standardised repair approach and has geared-up technical support staff and parts supply chain in the region.
All affected customer vehicles will also be provided with support on service repair bill along with VW dealers and vendor partners. ‘Interior Germ Kleen’ treatments can be availed at discounted rates in addition to free AC disinfectant services by all the customers.
The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.
Commenting on the special initiatives, Steffen Knapp, Director, Volkswagen India said, “At Volkswagen customers are always at the heart of everything that we do. Recently the city experienced water logging and torrential rains causing heavy damage to the vehicles, it has been our endeavor to provide convenience and assurance to our customers. Our team of highly experienced professionals at Volkswagen are working round the clock to ensure quality and timely service in order to bring the situation back to normal.”
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